Privacy Policy

AutofabX offers a wide range of services designed to help customers and potential customers manufacture their parts and assemblies. Through our platform, www.autofabx.com (referred to as the "Website"), users (collectively referred to as "You") can interact with AutofabX and provide information. This information may be shared through our software plug-ins, the online platform, or communication with our employees and representatives in connection with the services we offer. We, AutofabX ("AutofabX", "we", or "us"), have formulated this Privacy Policy to explain our privacy practices concerning the information we collect during your visit to the Website and use of our Services.

This Privacy Policy aims to inform you about how AutofabX collects and processes your personal data when you use the Website and our Services for our purposes, where we act as the Controller. It fulfills our obligations as a Controller of Transparency under the General Data Protection Regulation (GDPR) in Europe. Please note that this Privacy Policy does not cover how we process personal data on behalf of our customers or based on instructions from another party, where we act as a Processor.

Our Privacy Policy may occasionally undergo revisions. If we make significant changes to how we use your personal data, we may notify you by email to the last email address you provided to us and/or by prominently posting notice of the changes on our Website. Changes will be effective thirty (30) calendar days following our email notice to you or thirty (30) calendar days following our posting of notice of the changes on our Website. These changes will be immediately effective for new users of our Services. It is your responsibility to ensure your personal data is up to date. If you do not wish to allow changes in our use of your personal data, you must notify us before the effective date of the changes to deactivate your Account. Continued use of our Website or Services following notice of such changes indicates your acknowledgment and agreement to be bound by the new terms and conditions.

If you have any questions about this Privacy Policy, please contact us via email at [email protected]. If you need to contact our local offices, please refer to our Contact Us page for further details.

1. What Information Do We Collect?

We gather information about you through various means when you use our Website and Services. This information includes:

Information You Provide

We collect data that you voluntarily provide, which may include:

• Personal information such as your first and last name, phone number, email address, company name, job title, and password when you create an account to access our Customer or Manufacturing Partner network ("Account").

• Personal information such as your first and last name, phone number, email address, company name, and job title when engaging in conversation with a chatbot ("Bot") or through electronic or non-electronic communication.

• When accessing Services on our Website, we collect all necessary information to complete the transaction you have requested or authorized. This may include your name, email address, credit card information, bank account details, social security number, tax identification number, billing details, and shipping information.

• We retain information on your behalf to maintain and service your Account and deliver the Services.

• If you provide feedback or contact us via email, we collect your name, email address, and any other content included in the email to respond to your query.

• In certain cases, we may request photocopies of your ID and related documents for fraud prevention and identity verification purposes.

• Participation in our surveys involves collecting the information you provide.

• We may also collect personal information from other areas of our Website where it is explicitly stated that such information is being collected.

• If you provide feedback or contact us via text message ("SMS"), we collect your name, phone number, and any other content included in the SMS to respond accordingly.

Information Collected Through Technology

We automatically collect certain information through various technological means. This information is gathered in the following ways:

• Log Files: Like most websites, we automatically gather certain information and store it in log files. This includes aggregated data on the pages accessed or visited by customers (though not individual user pages), IP addresses, browser types, Internet Service Providers (ISPs), operating systems, date/time stamps, and clickstream data. We use this information to analyze trends, administer the Website, and improve our Services to better meet our users' needs.

• Cookies: Like many online services, we use cookies to gather information. "Cookies" are small files that websites or service providers transfer to your computer's hard drive through your web browser, enabling the website's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to understand your preferences based on previous or current site activity and to compile aggregate data about Website traffic and interaction, allowing us to offer improved Website experiences and tools in the future. You can choose to have your computer notify you each time a cookie is sent or disable all cookies. This can be done through your browser settings (e.g., Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari). Disabling cookies may limit access to certain features and impair the proper functioning of some Services.

• Pixel Tags: We also employ "Pixel Tags" (also known as clear GIFs, Web beacons, or Web bugs). Pixel Tags are small graphic images with a unique identifier, similar to cookies, used to track users' online movements. Unlike cookies, Pixel Tags are invisibly videoded in web pages and help us understand user behavior. They also enable us to send email messages in a readable format and inform us whether emails have been opened, ensuring that we only send messages of interest to our users. We may use this information to reduce or eliminate messages sent to a user.

• Third-Party Analytics: We use third-party service providers like Google Analytics to help us analyze how users interact with the Website ("Analytics Providers"). Analytics Providers use cookies to collect information such as the frequency of Website visits, visited pages, and previous sites visited before accessing our Website. We use the information obtained from Analytics Providers solely to enhance our Website and Services. Analytics Providers collect the IP address assigned to you at the time of your visit but do not link this information to your name or other personally identifying information.

No Special Categories of Personal Data

We do not collect any "Special Categories of Personal Data" about you, including details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, genetic and biometric data, or information about criminal convictions and offenses.

2. How We Utilize Your Personal Information

General Usage:

We will only use your personal data for the purposes for which it was initially collected, as outlined below, unless we reasonably determine that it is necessary to use it for another purpose that aligns with the original intent.

If we need to use your personal data for an unrelated purpose, we will update this Privacy Policy and provide an explanation of the legal basis allowing us to do so.

What Constitutes Our "Legal Basis" for Processing Your Personal Data?

For each purpose for which we use your personal data, the GDPR mandates that we have a "legal basis" for such usage. Typically, we rely on one of the following legal bases:

• Performance of a Contract: To enter into or fulfill a contract we have with you.

• Legitimate Interests: To pursue our legitimate interests, provided that your interests and fundamental rights do not override those interests. More details regarding legitimate interests are outlined below.

• Compliance with Law: To comply with legal or regulatory obligations.

We use your personal information in the following ways:

• Facilitate the establishment and security of your Account.

• Identify you as a user within our system or a third-party service provider assisting us in delivering the Services.

• Upon creating an Account, verify your identity using various methods, such as sending an email to verify ownership of the provided address.

• Use your email address for administrative notifications concerning your Account status or other transactions or activities associated with our Services.

• Deliver the requested Services.

• Enhance the administration of our Website and Services.

• Address your inquiries and other requests.

• Implement fraud protection measures and verify your identity.

• Send newsletters, surveys, offers, and other promotional materials related to our Services and for AutofabX's marketing purposes.

User Testimonials

We frequently receive testimonials and feedback from users who have had positive experiences with our Services. Occasionally, we may choose to publish such feedback. When publishing this content, we may identify users by their first and last names, company names, and hometowns. Before posting any user's name alongside their testimonial, we obtain their explicit consent.

Creation of Anonymous Data

We may generate anonymous data from the specifications and personal information we collect by removing identifiable information. This anonymous data allows us to analyze request and usage patterns, thereby improving the content of our Website and enhancing our Services, including refining our pricing algorithms. We reserve the right to use anonymous data for any purpose and disclose it to third parties.

3. How Long Do We Store Your Data?

We retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law (such as tax, accounting, or other legal requirements). No purpose will require us to retain your personal information for longer than the period during which you have an account with us.

When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it. If deletion is not possible (e.g., stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.

4. Consequences of Not Providing Personal Data

If we need to process your personal data to comply with legal obligations or fulfill contractual terms, and you fail to provide the requested data, we may be unable to perform the contract. For example, we may not be able to provide Website functionalities or fulfill a request. In such cases, we may need to suspend your Account, and we will notify you accordingly.

5. Do We Share Your Information With Third Parties?

We may disclose your personal information as outlined below and elsewhere in this Privacy Policy:

• Third-Party Service Providers: Your personal information may be shared with third-party service providers to facilitate the provision of Services offered through our Website, conduct quality assurance testing, assist in account creation, provide technical support, and deliver other services on behalf of AutofabX.

• Sharing Customer Information with Manufacturing Partners: To fulfill manufacturing orders placed through our Services, AutofabX may subcontract a Customer's project to one of our Manufacturing Partners. As part of this process, we may share your information with our Manufacturing Partners to facilitate manufacturing.

• Corporate Restructuring: Personal information may be shared during any merger, acquisition, or sale of assets. In the event of insolvency or bankruptcy, personal information may also be transferred as a business asset.

• Other Disclosures: Regardless of your choices regarding your personal information, AutofabX may disclose information if required by law or in good faith belief that such action is necessary for legal investigations, complying with laws, protecting our rights or the rights of Website users, or investigating potential violations of the law or our policies.

6. Security of Your Personal Data

We have implemented commercially reasonable security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. We only retain your personal data as long as necessary for the outlined purposes unless a longer retention period is required by law.

Access to your personal data is restricted to authorized personnel who need it for legitimate business purposes and are bound by contractual confidentiality obligations.

7. Children and Teens

The privacy of children is important to us. The Platform is not directed at children. If we become aware that personal information has been collected from a child, we will delete this information and terminate the child’s account. If you believe there is a user below the age of 13, please contact us at: [email protected].

8. Your Rights Regarding Your Personal Data

Under certain circumstances, you have the right to:

• Request access to your personal data.

• Request correction of any incomplete or inaccurate information.

• Request erasure of your personal data where there is no valid reason for continued processing.

• Object to processing if we rely on legitimate interest or use data for direct marketing.

• Request restriction of processing to verify its accuracy or our reasons for processing.

• Request transfer of your personal data to you or a third party in a machine-readable format.

• Withdraw consent where we rely on consent to process your personal data.

9. How to Exercise Your Rights

To exercise any of the rights above, please contact us via email at [email protected] or by phone. We aim to respond to all legitimate requests within one month. If your request is complex, it may take longer, but we will keep you informed.

10. Complaints

If you would like to make a complaint regarding this Privacy Policy, please contact us at: [email protected]. We will reply as soon as possible. If you feel that your complaint has not been adequately resolved, you may contact your local data protection supervisory authority.

11. Privacy and Third-Party Links

This Privacy Policy applies solely to information collected by our Website and Services. We may include third-party links on our Website. These linked sites have separate privacy policies, and we are not responsible for their content. However, we welcome feedback about these linked sites.

12. Online Policy Only

This Privacy Policy applies only to information collected online through our Website and Services, not offline.

13. Do Not Track Signals

We do not currently respond to "do not track" signals, as there is no standard that governs such responses. If and when a standard is established, we may revise our policy.

14. Third-Party Tracking and Online Advertising

We use Google Analytics to recognize you and link the devices you use when engaging with us. This helps us tailor our advertisements and content. For more information on Google Analytics, including opt-out options, visit the Google Analytics opt-out page.

15.The Specific Privacy Rights of United States Residents

15.1 Types of Personal Information We Collect

We collect various types of personal information from you, categorized as follows:

We retain the collected personal information for as long as necessary during our relationship with you:

• Categories A, B, C, D, E, I, and K: Retained as long as you maintain an account with us.

We may collect additional personal information outside these categories when you interact with us, such as when:

• You receive assistance through our customer support channels

• You participate in surveys or promotional contests

• We facilitate our Services and respond to your inquiries

15.2 How We Use and Share Your Personal Information

We use the personal information we collect for various purposes, including:

• Providing, maintaining, and enhancing our services

• Processing transactions, including payments

• Addressing your requests, inquiries, and feedback

• Customizing and personalizing your experience with tailored content

• Preventing fraud, unauthorized transactions, and unlawful activities

• Meeting our legal and regulatory obligations

15.3 Information Sharing

We may disclose your personal information to the following entities:

• Service Providers: We share personal information with our trusted service providers who perform services on our behalf, under a written agreement.

• Business Purposes: Personal information may be used for internal research, technology development, or demonstration, which is not categorized as "selling" under applicable regulations.

• Third Parties: In the past twelve (12) months, we have disclosed personal information to third parties for business or commercial purposes, such as:

• Ad Networks and Data Analytics Services.

The categories of third parties to whom we may disclose personal information include:

• Data Analytics Services

• Ad Networks

We do not "sell" personal information in the traditional sense. However, we may share information as detailed above.

15.4 Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a resident of California, the following rights apply to you under the CCPA:

• Right to Request Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions, such as compliance with legal obligations.

• Right to Be Informed: You have the right to know what personal information we collect, how it is used, and if it is shared with third parties.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

• Right to Limit Use of Sensitive Personal Information: Although we do not process sensitive personal information, you have the right to request limitations on its usage.

To exercise any of these rights, please contact us at [email protected].

15.5 Verification of Your Requests

When we receive your request, we may need to verify your identity to ensure that you are the person whose personal information we have on file. This verification process may involve matching information provided by you with our existing records or communicating through previously established channels. If further verification is necessary, we may request additional information, which will only be used for verification purposes and deleted afterward.

16. Privacy Rights in Other Jurisdictions

Australia and New Zealand

We collect and handle personal information in compliance with Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020. You have the right to access and correct the personal data we hold about you. If you believe your data is being processed unlawfully, you may file a complaint with the Office of the Australian Information Commissioner or the Office of the Privacy Commissioner in New Zealand.

Republic of South Africa

You have the right to request access to or correction of your personal information. If you are dissatisfied with our response, you may contact The Information Regulator (South Africa).

17. Contact Information

If you have any questions or requests regarding this Privacy Policy, you can contact us at:

• Email: [email protected]

We value your privacy, and we encourage you to reach out if you have any concerns about how we handle your data.

18. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by email or through a notice on our Website.

By continuing to use our Website or services after these updates have been posted, you acknowledge and accept the revised Privacy Policy.