Return and Refund Policy
2 mins
Order Cancellation
We accept order cancellations before production begins. If you cancel your order before the product is produced, you will receive a full refund. However, once the product has been produced, cancellation is no longer possible.
Returns and Exchanges (If Applicable)
For any product-related issues, please contact your account manager or our customer service team within three days of receiving your parcel.
Email: [email protected]
AutofabX will accept returns and exchanges under the following conditions:
Quality Issues by AutofabX: If the product does not meet the quality standards of the People’s Republic of China, and the issue is verified to be caused by AutofabX, we will facilitate either a return or re-production for you.
Return or Reproduction Timeline: Products that need to be returned or reproduced must be processed within three days from the date of reproduction confirmation. (Shipping time varies based on location)
AutofabX will not accept returns or exchanges for issues beyond our control, such as:
Post-Delivery Issues: Issues like moisture, discoloration, or any other damages that occur after the product has been delivered and received.
Insufficient Returns: When the quantity of returned products is insufficient or incomplete.
User Errors: Any errors caused by the user, including incorrect specifications or improper use.
Refunds (If Applicable)
Once your return is received and inspected, we will notify you via email. If approved, a refund will be issued to your original payment method.
Refund Rules: Upon confirmation from AutofabX, the refund will be processed to the original payment method.
Refund Timeline: Refunds will be processed within 15 working days. If you have not received your refund within this timeframe, please contact your account manager or our customer service team for further assistance.
Late or Missing Refunds (If Applicable)
If you haven’t received a refund yet, please follow these steps:
Check Your Bank Account: Double-check your bank account for the refund.
Contact Your Credit Card Company: It may take some time for the refund to be officially posted.
Contact Your Bank: There is often processing time before a refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at [email protected].
For return address details, please contact our customer service at [email protected].
Feedback and Suggestions
AutofabX values customer feedback on our products and services. We have established various communication channels for customer interaction. Our customer service team is comprised of energetic engineers with professional technical knowledge and a commitment to providing quality support, including product consultations, feedback, complaints, and suggestions.
If you have any dissatisfaction or suggestions regarding our products or services, please feel free to contact us via phone or email. We will address your concerns within 24 hours and provide you with a timely response.